The Cata Vassalo website was created, owned and operated by CATAVASSALO UNIPESSOAL LIMITADA, better identified by NIF 515821713, owner of the “ Cata Vassalo ” brand. These General Terms & Conditions are intended to regulate the online sale of Cata Vassalo items, as well as regulating the use of the website www.catavassalo.com .

Online Orders

All of our pieces (except earrings and collection rings) are unique and personalized for each Customer, with no two being the same. Each one is made after ordering, on the website or in the workshop, by the Customer, and therefore exchanges or returns are not accepted.

Deliveries and Transport

Orders are delivered via the carrier PackBox or CTT or another carrier hired by the Cata Vassalo studio . Orders are dispatched within 72 working hours after payment confirmation, except in the case of items that need to be made such as clutches, headbands, headdresses, bows, earrings, scarves and others. CATAVASSALO UNIPESSOAL LIMITADA undertakes to make every effort to ensure that delivery takes place as stipulated, unless otherwise written. CATAVASSALO UNIPESSOAL LIMITADA cannot be held responsible, in any way, for any damages, direct or indirect, arising from delays in deliveries or the unavailability of the ordered goods. To track an order in progress, the customer must follow the procedure that will be indicated via email at the time of shipment. Shipments to the islands are operated by CTT and the delivery time varies between 5 and 7 working days.

Delivery Addresses

It is the Customers' responsibility to provide, at the time of purchase, a correct delivery address, where someone is always available to receive the order. Any errors in the indicated address, unavailability or absence of someone to receive the order, which require new delivery by the carrier, will be charged again at the cost related to delivery to that location.

In cases where delivery costs are free because the order total exceeds 99 euros, a second delivery attempt again involves paying the normal shipping fee (6 euros in Portugal) for that location.

Pricing

Prices for items and shipping costs are presented in € Euros, including the VAT percentage in force on the date of payment for the order.

Signal

All orders imply full payment for the piece (50% of this value will be considered a deposit) or the payment of a deposit worth 50% of the RRP. In case of cancellation or change by the Customer, order signs will not be returned. In the case of orders paid in full, the remaining amount paid will not be refunded in the event of cancellation made less than 40 days before the delivery date of the item. The amount paid for signaling the order may not be used for any other purpose than signaling that specific order.

Free Resolution

Orders placed on the Cata Vassalo website can be freely resolved within a maximum period of 14 days from the date of receipt of the order by the customer, by communicating their intention, exclusively, to the email: info@catavassalo.com However, we warn , by way of example and in implementation of the applicable legal regime, for the following exceptions:

• Exchanges or returns of earrings will not be accepted for safety and hygiene reasons;
• Exchanges or returns will not be accepted on the supply of goods made according to customer specifications or clearly personalized.

The exchange can be carried out in person at the Cata Vassalo studio , through customer service and prior appointment, or it can be carried out by sending the item, by courier or by CTT by registered mail, always at the customer's expense, to the headquarters of the Cata Vassalo studio : Rua do Centro Empresarial da Beloura Ed.3, Piso 2, Office 15, 2710-693 Sintra. The Customer has a period of 14 days, counting from the date on which he communicated his decision to terminate the contract, to return or deliver the piece to the Cata Vassalo studio . According to the legislation, after this period the right of withdrawal cannot be exercised. Once the right of withdrawal is exercised, the price paid will be refunded to the customer without any expenses or charges for the latter. The item must always be accompanied by the invoice or receipt. purchase. Returns are only accepted for items that are in the same condition in which they were sent.

Exchanges

We do not exchange or return any parts.

Guarantee

All items sold are covered by the Cata Vassalo atelier 's manufacturing warranty, for a period of 3 years, except in cases where there is misuse or disregard for the instructions given at the time of purchase regarding the care to be taken with the maintenance of the pieces. The warranty does not cover natural oxidation or elimination of the gold or silver plating, traces of incorrect storage of the pieces, marks from the passage of time or visible marks of improper use. Gold plating on pieces that have direct contact with the skin, especially rings, disappears naturally with the passage of time. The finish in gold or silver plating is guaranteed for a period of 3 months. In the case of defective items, you must go to the Cata Vassalo atelier , through customer service and prior appointment, taking the item and the respective invoice with you. Whenever the The repair will involve costs for the customer, it will only begin after the customer accepts the quote. Gold plating can be given to your pieces again, this being an additional service that we provide and which is always budgeted and charged. For warranty maintenance purposes, all of our adjustable rings must be used in a size that falls between the measurements (maximum and minimum) available on our website. We recommend that you always maintain the measurement requested when placing the order. The warranty does not cover the use of non-recommended measurements that compromise the structure and ergonomics of the piece. In the case of rings that have encrustations, changing measurements may affect the maintenance of the encrusted elements.

Use of the Website

By using this website (“User”) you acknowledge that you accept these General Terms & Conditions . CATAVASSAL UNIPESSOAL LIMITADA reserves the right, at any time, without the need for prior notice and with immediate effect, to change, add, update or eliminate, partially or completely, these General Terms & Conditions . The User must periodically consult the General Terms & Conditions to confirm whether any updates or changes have been made. If you do not agree with any of the rules of use, you should not use the website .

Access to the Website

CATAVASSALO UNIPESSOAL LIMITADA has the exclusive right to, at any time, suspend, partially or totally, the availability of the website or access to it, especially (but not exclusively) during management, maintenance, repair, alteration or modernization operations . CATAVASSALO UNIPESSOAL LIMITADA may also choose to close, definitively or temporarily, partially or completely, at any time, the website or any of the services, without prior notice.

General Use

The User must use the website in a responsible, prudent and careful manner, and must not disturb or degrade the continuity, integrity and quality of its resources and functionalities, nor must he, from it, and through it make any improper use, namely , but without limitation, violating current legislation. CATAVASSAL UNIPESSOAL LIMITADA reserves the right to suspend the availability of the website and/or prevent access and use of it by any Users who use it inappropriately or who violate any of the provisions of these General Terms & Conditions . The User acknowledges that their use of the website is at their own risk, being solely responsible for any damage caused to their system and/or computer equipment or for other damages or losses, including loss or damage to data, that result from use of materials, content or information obtained, in any way, through the website .

Intellectual Property Rights 

All rights to the website are owned by CATAVASSAL UNIPESSOAL LIMITADA . All content, texts, images and sounds, as well as logos, names, brands and distinctive signs on the website are protected by intellectual property rights and/or others that are the exclusive property of or are licensed in favor of CATAVASSALO UNIPESSOAL LIMITADA . The User is not authorized to: (i) remove or use any indication of intellectual property, including, but not limited to, trademark or other notices referring to the intellectual property of CATAVASSALO UNIPESSOAL LIMITADA ; (ii) reproduce, modify, make derivative works of, destroy, license, rent, sell, resell, transfer, publicly display or perform, transmit, reproduce, broadcast, or in any other way exploit the services of this website , except to the extent expressly permitted by CATAVASSALO UNIPESSOAL LIMITADA ; (iii) create links or reproduce through frames any part of the “ Cata Vassalo” website or any content made available by it; (iv) create or launch any programs or scripts to capture, index, collect or, in any other way, extract data from the website , or unduly overload and/or make its operation and/or functionalities impossible; or (v) attempt to gain unauthorized access to the website or damage any aspect of it.

Processing of Personal Data

The use of this website does not necessarily imply the provision of personal data. However, if you wish to request any contact or clarification and/or purchase products from the Cata Vassalo atelier , you may be asked for personal data. We advise you to read our Privacy Policy available on this website in advance.

Liability and guarantees

The website was developed with the interests of our different types of Users and the public of the Cata Vassalo studio in mind. CATAVASSALO UNIPESSOAL LIMITADA will not be responsible for any damages, losses and/or losses suffered by the User or third parties as a result of the occurrence of circumstances classified as acts of God and/or force majeure. The User acknowledges that the internet constitutes a public network and that, as such, no liability can be attributed for damages resulting from its use. CATAVASSAL UNIPESSOAL LIMITADA is also not responsible for the incorrect use of the website and/or its services, nor for any losses or damages caused by such misuse.

Applicable law

If any provision or part of these General Terms & Conditions is unenforceable or in conflict with applicable law, the validity of the remaining terms or provisions will not be affected. The management, administration, use and application of the website 's General Terms & Conditions is applicable to Portuguese legislation.

Competent forum

To resolve all issues and disputes that may arise, inherent to these General Terms & Conditions , the jurisdiction of the District of Lisbon West has exclusive jurisdiction, expressly renouncing any other.

Last updated: June 2023